Telecommunications at WKU telecommunications
 
WKU Information Technology Division Telecommunications Current page:
case study: WKU financial aid office  
Implementing the new call center has enabled our office to track peak activity periods and areas. This has enabled us to sufficently staff areas at critical times. We feel we are much better prepared this fall semester for the onslaught of student calls. - Cindy Barnette, Director of Financial Aid

case study: WKU financial aid office
Cindy Burnette, Director of Financial Aid